At a glance
  1. Remote Customer Service Wireless Presentation Use Cases
  2. In-Depth Case Study: A Listed Remote Customer Service Company
  3. Business Challenges
  4. Bijie Solution
  5. Application Method
  6. Results
  7. Why Choose Zorsika
  8. About Zorsika
  9. Four Major Product Lines
  10. FAQ
  11. Q: Is my AR glasses supported?
  12. Q: Is the latency high?
  13. Q: How long is the warranty for the wireless presentation dongle?
  14. Quick Links
  15. Solution Inquiry

Remote customer service wireless presentation: AR glasses only have display function, no content source, to watch videos, navigation, documents you need to connect to phone, but most glasses don't... Bijie wireless presentation solution (BJ62S) one-click screen sharing, say goodbye to cables.

Still Fumbling with Cables Before Meetings? Remote Customer Service Says Goodbye to Cables with

Still Fumbling with Cables Before Meetings? Remote Customer Service Says Goodbye to Cables with

Remote Customer Service Wireless Presentation Use Cases

  • Typical Remote Customer Service Application: Cast phone video to glasses—your personal giant screen for commuting or travel.

In-Depth Case Study: A Listed Remote Customer Service Company

Client & Industry: Remote customer service. A listed remote customer service company needed to transmit first-person field footage in real time to the back office, enabling expert remote collaboration.

Business Challenges

On-site operations relied on phone communication; experts couldn't see the field. Operational details were hard to record, resulting in low training and troubleshooting efficiency.

Bijie Solution

The Bijie BJ62S industrial wireless presentation and remote guidance solution transmits mobile / AR glasses footage in real time, supporting expert remote annotation and guidance.

Application Method

Field personnel wear AR glasses or use phones to capture footage, which is wirelessly transmitted to the command center where experts provide real-time annotation and collaborative handling.

Results

A listed remote customer service company achieved remote visual collaboration, improving troubleshooting and training efficiency, and amplifying expert resources.

Note: The above represents Bijie's typical application approach in this industry; specific implementations depend on actual project plans. Zorsika, as Bijie's authorized South China operations center, provides localized delivery and after-sales service for the same solution.

Why Choose Zorsika

Zorsika is Bijie's authorized South China operations center, offering not just equipment but full-chain wireless collaboration services from selection and deployment to after-sales support:

  • Bijie Authorized South China Operations Center: Factory authorization ensures authentic products and technology with reliable supply and support
  • Local Technical Support: Rooted in the South China market, providing on-site surveys, installation, commissioning, and training
  • Solution Demos & Testing: Product demos and on-site testing available—experience before deciding
  • Implementation & Application Capability: Extensive deployments in smart conference rooms and smart classrooms—we understand the scenarios and deployment
  • SDK & Integration Capability: SDK solutions available, supporting secondary development and system integration
  • Full-Chain Service: One-stop service from selection, deployment, training, to after-sales—smoother project delivery

About Zorsika

Guangzhou Zorsika Electronics Co., Ltd., established in 2015, is a nearly 40-person professional team dedicated to projector accessory and wireless collaboration solution R&D; and services. As Lenovo Printer Guangzhou Authorized Service Center, we have earned broad customer trust and recognition with professional technology and quality service.

Four Major Product Lines

  • Projector Lens: Self-developed 4K HD wide-angle, standard, and fisheye lenses with throw ratios from 0.35–10.0, serving projector factories, brands, distributors, and system integrators.
  • Projector Air Filter: Self-molded production with over 150 SKUs, fully covering mainstream projector brands and models on the market.
  • Projector Lamp: Holding multiple original brand authorizations and proprietary brands, offering one-stop lamp solutions.
  • Wireless Presentation Dongle: As Bijie's authorized South China operations center, providing integrated hardware and software wireless collaboration solutions, serving over 400 domestic and international clients including DHL, BYD, Vanke, OSRAM, COMAC, JD.com, Meituan, Tuya Smart, Wuhan University, Yunnan University, and Nanjing University of Aeronautics and Astronautics.

Zorsika is committed to professional technology as the foundation and customer needs as the guide, providing reliable, worry-free products and localized service.

FAQ

Q: Is my AR glasses supported?

A: AR glasses without a processing chip can use an external Type-C presentation dongle; VR glasses with their own OS can integrate the presentation SDK—specific support depends on the glasses model.

Q: Is the latency high?

A: Wireless presentation latency is within an acceptable range; for latency-sensitive scenarios, USB wired mirroring is available.

Q: How long is the warranty for the wireless presentation dongle?

A: Zorsika wireless presentation dongles offer a 12-month warranty; normal use and non-human damage are covered—contact after-sales service. Bulk projects can include warranty documentation with delivery.

Quick Links

Solution Inquiry

For solution inquiries or on-site demonstrations of wireless presentation with remote customer service support, you can contact us through the following methods:

  • Website: www.zorsika.com
  • Phone: 0086-20-38551187
  • Email: sales@zorsika.com
  • Business Hours: Monday to Friday, 9:00-18:00

This solution is developed based on publicly available industry cases from Bijie and mainstream wireless presentation technologies. Specific model parameters are subject to the actual product.